Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has altered its sizing categories for women's and children's garments but did not contact all users about the change.
Social Media Backlash
Many shoppers and sellers have taken to social media claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.
The platform stated the new system was more in line with comparable marketplaces.
The platform has recommended to review their products and update the measurements by hand where appropriate, resulting in member annoyance.
Measurement Approach Modifications
Earlier, the measurements included one number and one letter, like S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range such as S/UK 8-10.
In some cases, the measurements have been reclassified - like an L measurement used to be a 12 but currently displays as UK 16-18.
User Stories
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Stephanie Gallen, based in Glasgow, said garments she listed with size 14 tags were displaying on the service as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Necessary Adjustments
Another shopper, located in England, said she had been left angered by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she stated.
Service Background
The platform boasts over 100 million members, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification on the platform has faced criticism: last year, the service retracted a modification regarding delivery choices following member complaints.
